InSided is a great product but they can do better
Updated December 05, 2023

InSided is a great product but they can do better

Idan Teram | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gainsight Digital Hub

We use InSided as a community platform and a Knowledge base. It helps us with communicating with our users and increasing brand awareness.
  • Community
  • Integrations
  • Ideation
  • Knowledge Base
  • Troubleshooting
  • Community
  • Knowledge Base
  • Ideation
  • Increased awareness inside the company
  • Make users more engaged
InSided tool was in our budget and provided us with more features. Other tools were way more expensive. The circle was great and cheaper and we worked with them before but InSided provided us with more features and integrations. Salesforce was almost triple the price so we have decided to go with InSided.

Do you think Gainsight Digital Hub delivers good value for the price?

Not sure

Are you happy with Gainsight Digital Hub's feature set?

Yes

Did Gainsight Digital Hub live up to sales and marketing promises?

Yes

Did implementation of Gainsight Digital Hub go as expected?

Yes

Would you buy Gainsight Digital Hub again?

No

The community tool works great, the users like using it and asking questions, as well as the ideation which is great for users' feedback and other ideas. The Knowledge base is not so good, we weren't able to sync it with our app as promised. The communication with our users works well as well.