Overall Satisfaction with InsideSales.com
For many years my organization used InsideSales.com as its primary CRM. Now we mainly use it in conjunction with Salesforce for it's integrated Power Dialer.
- InsideSales.com provides our sales teams with the ability to efficiently make outbound calls.
- InsideSales.com also provides in-depth call based reporting.
- The lead management platform (LMP) could use improvement overall. However, I am not sure that should be a focus as Saleforce does such a good job of that. InsideSales.com has really found a niche with their amazing Power Dialer.
- Increased reporting allows us to better train our sales teams.
We actually use both, because each has its strengths and weaknesses.