InsideSales Review
June 25, 2018

InsideSales Review

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with InsideSales.com Predictive PowerDialer

Primarily been used by the Sales organizations which comprise of:
1. BDR/SDR
2. Account Executives
3. Account Managers

It's mainly used to track efficiency per reps, number of calls/day/week/month and how it impacts efficiency/pipeline generation
  • Call routing
  • Speed Dialing
  • Integration with Salesforce
  • UI
  • Inbound Call routing features
  • Analytics
  • Visibility into rep activities
  • Planning
  • Some activities take long to log calls
  • some metrics arent real time
More features and functionalites as compared to LiveOps
Well Suited:
1. Phone call duration talking metric
2. Inbound vs Outbound tracking metric
3. Rep Efficiency metric
4. Call Trend Duration metrics
5. Work load balancing
6. Resource planning

Less appropriate:
1. Complex lead routing
2. Personal phone number routing
3. Porting phone


InsideSales.com / XANT PowerDialer for Salesforce (discontinued) Feature Ratings

Contact preview
7
Dialer-CRM integration
8
Call notes & tags
7
Automatic call logging
8
Outbound dialing
8
Inbound routing
7
Custom caller ID
6
Click-to-call
9
Recorded voicemail drop
6
Dialer contact import
7
Campaign & list management
7
Follow-up calls
8
Dialer reporting & analytics
7
Dialer compliance
8