Item: InsideSales Playbooks
Rating: 9
Author: Ellen Nulty

Usability

I use it every day and it provides me easy connections within my SFDC application.

Use Cases and Deployment Scope

InsideSales.com Predictive Playbooks (ISDC) is being used by our virtual team - two units based in RTP and Salt Lake City.

Pros and Cons

Tasks - keep me focused on the right people at the right time
Follow up and continued touch points to keep in front of customers and prospects
Expand out presence with our customers - expand technologies that are used by our customer base
Find net new customers by a particular technology that can impact their buisness

It glitches out sometimes and drops out of plays
More flexibility to skip steps and go back

Return on Investment

Productivity
Cadence of communication with customers
Get introduced and bring value with subject matter content to net new customers

Alternatives Considered

This is my first interaction with such a tool or application. What I have seen in ISDC so far, I like and find valuable to manage the hundreds of accounts we have to support.

Likelihood to Recommend

Tasks keep me organized so I don't forget follow up activities and I can use it for a specific local event to drive customers and net new accounts.

Very Good to Stay Organized and Be Proactive

Overall Satisfaction with InsideSales.com Predictive Playbooks