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Review of InsideSales by a peculiar daily user
April 23, 2018

Review of InsideSales by a peculiar daily user

Enryck SERIN | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with InsideSales.com Predictive Playbooks

I am using it a lot so that's why I am quite peculiar on the improvements and on the ideal options which can be improved. It's a great software which helped me cut in half my workload and making sure that all the data are being well integrated with our in-house CRM.
Inside Sales is using within a unique department - the Inside sales department. It helps us to report our activities within Saleforce.com thanks to the plugin integrated inside it - that allows us to have a clear view of what's being done and by who. It's a great help to gather data information regarding our pipeline.
  • Helps us gather all the data for an inbound and outbound effort in one place
  • Easy to use, user-friendly, and can gather every step of a sales process
  • Great tool to generate data reporting within SFDC
  • Make the prospecting very easily and trackable
  • There is often an issue with inside sales covering the wrong part of the page when used in collaboration with Sales Navigator - can be done differently
  • Inside Sales should also be being able to acknowledge what has been sent on Linkedin as a touch contact within a play
  • It's lacking the change of the order of a play or the content in a play once it's done
  • It would be nice to be able to track the reply once a customer has been answering - a bit like Hubspot is doing it
  • More productivity to make calls and send email to generic messages
  • Increasing the revenue output because you can target a wider audience
  • Efficiency because every information is tracked inside the CRM straight away
  • More knowledge on the sales process
I would say that InsideSales is a great tool but each one of them has their own pro and cons - InsideSales pro is really great and I didn't find a software like this one. However, I have been using also HubSpot, SalesLift, but I prefer to use IS.com on a daily basis but IS should be worry about what these two are doing or partner with because their own competitive advantages can shift customer to one or another.
If you are often using Sales Navigator as a prior to your outbound effort, I would say that's it's not the most useful tool In the case where your outbound effort includes lots of email qualification or a long process, you will be able to get the full potential of IS.com. In the case where you have to do a lot of admin after an outbound session or to populate the CRM, or in any sales/recruitment position with a lot of email exchange, it's also a good case