1. Home
  2. Sales Engagement Platforms (SEPs)
  3. InsideSales Playbooks Reviews
  4. User Review of InsideSales Playbooks
How to get reps to follow a cadence without even trying...
March 01, 2019

How to get reps to follow a cadence without even trying...

Paige Borrelli | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with InsideSales.com Predictive Playbooks

Predictive Playbooks is currently being rolled out to our sales org team by team. Our department is the first to fully implement it, and we have already seen improvements! It takes the guesswork out of our team's cadence, and makes sure that as managers we know that our reps have the tools to quickly and efficiently get in contact with a lead and sell.
  • The call recordings are so easy to access and use and view, and as a manager this helps immensely in coaching our reps and ensuring that they are following protocols.
  • The pre-recorded voicemails help my reps not get burnt out when very few of their contacts are answering the phone. I feel that it takes a lot of the repetitive nature out of that aspect.
  • Gamifying the cadence process in getting in contact with a lead makes it so that our reps feel accomplished even if they just have made a "play". It creates little wins throughout the day, and bite sized goals.
  • I feel that at this point, it isn't extremely useful for after getting in contact, which needs a bit more structure in our sales org as well. I would love to see more intuitive plays made for follow ups on contacted businesses.
  • I would like more data and reporting on my end as a manager that is easy to view.
  • There are still some kinks to be worked out, but I see quick action taken on a lot of the little things and that is good to see.
  • Higher efficiency for dialing for reps, as there is less guesswork.
  • Less micromanaging from me! (always good)
  • Fewer missed opportunities, leading to higher closes .
The extension is extremely useful, although we have found some issues in bugs and slow loading. Using it as an extension makes it feel very modern and accessible, and it prevents them from having fancy equipment or needing any sort of IT intervention in their daily use. I'd like to see more bug fixes in the future, but otherwise extremely useful.
It is way more intuitive and easier to just look at. I used the powerdialer for years, but playbooks offers a wealth of opportunities as far as organization and many tools to help make a reps day easier.
In a sales org with high volume, Playbooks is extremely well suited. It ensures that reps are following a suggested cadence, and that there is less guesswork for them. It prevents things from falling through the cracks in a world where there are MANY cracks. I feel it would be less appropriate in a situation where reps were receiving a high volume of inbound situations and requests, especially in the case of an account management role.