1. Home
  2. Customer Relationship Management (CRM) Software
  3. Insightly Reviews
  4. User Review of Insightly
Insightly - A good option for some businesses; not recommended for independent contractors working with multiple companies
Updated July 12, 2022

Insightly - A good option for some businesses; not recommended for independent contractors working with multiple companies

Kathryn Arnold | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User

Software Version

Professional

Overall Satisfaction with Insightly

Insightly is used to track quotes and orders for our client's projects. The business problem is the level of detail involved with each project and keeping up with frequent changes and deadlines. Insightly allows us to keep all the information in a specific Opportunity/Project to serve our customers better and faster.
  • Provides a platform to organize project information
  • The platform shows the organizations and people involved with a project as well as notes and emails; however, this area needs to reinstall a feature from the Classic Version that has been removed.
  • Makes it easy for multiple employees to see what is happening with a project without long meetings or conversations.
  • Please add the box back in to Files that allows for easily removing multiple files. This feature was in the Classic version and has been removed. In the current version removing un-needed files is a very chunky monkey process and a primary reason I no longer recommend Insightly to others in my industry. Png's such as Facebook, LinkedIn, and Instagram used by many in my industry as part of an email signature are saved as separate files along with quotes and documents I frequently need to open. It is extremely irritating to scroll through many of these Png files to find the one I want to open.
  • I rate the instructional videos a C. They seldom cover my question and I find rooting around to solve my problem better than using the customer service help or Zendesk options.
  • The information on Mailchimp Integration is very poor and I want to use Mailchimp Marketing.
  • Insightly has helped me stay on top of the details of an Opportunity or Project
  • It has saved time in keeping information organized
It is awkward to toggle between emails and their attachments which are saved as Files. Especially since the Png's mentioned earlier are saved as files.
Insightly is the only CRM I have used. I will be investigating HubSpot.

Do you think Insightly delivers good value for the price?

Not sure

Are you happy with Insightly's feature set?

No

Did Insightly live up to sales and marketing promises?

No

Did implementation of Insightly go as expected?

No

Would you buy Insightly again?

No

Microsoft 365 (formerly Office 365), Dropbox, Zoom
It is not well suited to finding a specific File in an Opportunity or Project. The Leads feature is not helpful for my industry in that it requires a person's name & organization. Leads in my industry start with the announcement of a project in the industry trade newsletters without the name of the organization or people that I need to contact. Also, the image of a Contact has been reduced to a size that makes it not helpful.

Insightly Feature Ratings

7.0
Customer data management / contact management
7
Workflow management
Not Rated
Territory management
Not Rated
Opportunity management
Not Rated
Integration with email client (e.g., Outlook or Gmail)
Not Rated
Quote & order management
Not Rated
Interaction tracking
Not Rated
Customer Service & Support ()
Not Rated
1.5
Lead management
1
Email marketing
2
6.0
Task management
6
Reporting
6
2.0
Pipeline visualization
Not Rated
Customizable reports
2
4.5
Custom fields
4
Custom objects
5
API for custom integration
Not Rated
7.0
Role-based user permissions
7
Single sign-on capability
7
Social CRM ()
Not Rated
2.0
Marketing automation
2
2.0
Mobile access
2

Using Insightly

1 - Insightly is used to store all information regarding contacts, leads, opportunities, projects and schedule Events and Tasks. It provides reminders to follow up on quotes and to reach out to customers for presentations. In the future it will be used to create reports on leads and opportunities as well as increased marketing functions.
1 - Insightly requires a very detailed oriented person who can navigate multiple tabs and is diligent about entering data on contacts, leads, opportunities, projects and events. Additionally, users should pay careful attentions to storing emails in their correct opportunity or project in the order in which they are received. Staff using Insightly should be able to focus on one task and complete that task before beginning a new one.
  • Tracking & Following up on Leads
  • Tracking & Following up on Opportunities
  • Keeping a current Contact Data base
  • Using the Linkedin feature to verify a contact's status
  • Assisting customers in re-ordering product years after the original order
  • Verifying when sales commissions are paid
  • Creating sales call reports
  • marketing
Insightly has made some changes that make it tedious and time consuming to use. These changes indicate that they do not have a good grasp on the real world of selling. The Videos on how to create reports do not give good or detailed information about how tp create reports. Additionally, the search feature does not always work properly.

Insightly Support

The staff is helpful and typically knowledgeable; however, several issues I have had could have been resolved quicker if they could login and watch the problem. For example, there are several contacts that have been entered, but will only open if they are accessed through the Organization. This is difficult to show using screen shots.