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InsightSquared gives us all the Insight we need to be successful!
June 30, 2017

InsightSquared gives us all the Insight we need to be successful!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Standard

Modules Used

  • Support Data (Zendesk) ($50/ month

Overall Satisfaction with InsightSquared

InsightSquared is used to support insight and analytics across our sales and customer success teams. It allows us to have deeper level insight, specifically for our sales org to understand how every rep is performing against their goals. It allows us to get more in depth insights from our Salesforce data with great visualizations.
  • The ability to create various dashboards for different teams or metrics is incredibly useful.
  • The integrations available to pull in information from places like Zendesk and Salesforce is crucial in reporting from one place.
  • The complexity of the reports you can create and how it seamlessly flow from your Salesforce data is incredibly helpful.
  • Additional integrations could be very useful, including a unique integration specifically with our own database would be incredible.
  • The UI could be improved to make certain aspects of the product more user-friendly, especially for team members who may not be data minded.
I do find Looker to be more user-friendly and the UI is really nice for sharing with others who are not data minded. It is very clean and easy to use. Though, it is very expensive which is a downside.
It has allowed me to share metrics with management and execs as well as keep the company updated on a daily cadence with the use of our dashboards being displayed throughout the office screens.