Tried and True
Updated April 27, 2016

Tried and True

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Intacct

We currently use Intacct primarily in our finance/accounting department. In addition, we have a smaller distribution company and it is also used for purchasing and order entry.

Pros

  • Very user friendly - almost anyone can log into the system and find their way through the modules
  • Ease in accessing underlying documents - The drill down capabilities are extremely good with the ability to attach supporting documentation to transactions
  • Errors in recording transactions can be fixed on the fly with the appropriate security access - system maintains histories of changes made

Cons

  • Customer service - the standard customer service package sold with the software can be cumbersome and time consuming to navigate
  • Online help could be better written to assist customers with finding solutions on their own
  • Direct shipments - the system doesn't allow for direct shipments whereby purchase orders can be converted to sales orders
  • Cash sales - the system doesn't allow for payment in the order entry screen when customers are paying at the point of sale
  • Customer deposits are difficult to accommodate in the system as individual batches have to be created for one time payments
  • Reliability of data
Integration completed 60 days prior to my arrival to the company
Based on limitations in the purchasing and order entry screens, I wouldn't recommend Intacct for large distribution/retail environments. Other than those types of industries, I would highly recommend it as the platform is reliable and the integrity of the data between modules is good.

Sage Intacct Feature Ratings

7.8
Accounts payable
8
Accounts receivable
7
Cash management
7
Bank reconciliation
9
Expense management
8
Time tracking
8
6.7
Inventory tracking
7
Automatic reordering
7
Location management
6
7.0
Pricing
8
Order entry
7
Cost of goods sold
6
Not Rated
Salary revision and increment management
Not Rated
8.0
Dashboards
7
Standard reports
8
Custom reports
9
Customization ()
Not Rated
8.0
Role-based user permissions
8
Single sign-on capability
8

Using Intacct

6 - Accounting functions

Intacct Reliability

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