Time Entry is More Fun, Profitable and Accurate With Intapp Time
December 07, 2018
Time Entry is More Fun, Profitable and Accurate With Intapp Time
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Intapp Time
We are a law firm. We have about 90 timekeepers -- 80 attorneys and 10 paralegals -- who need to track the amount of time that they work on specific projects, so that we can bill our clients accurately. I want to emphasize that the primary objective is accuracy. Most of our timekeepers find that Intapp reminds them of tasks performed that they would have otherwise forgotten. But, it also ensures that we don't overestimate. If, for example, an employee has a document open for a couple of hours, then Intapp Time is able to observe the amount of time that the employee was acutally and actively editing the document from the time that the document was in the background and\or when the PC was idle. In this way, it prevents us from overbilling.
- It captures activity on your PC -- e.g. reading an e-mail, editing a document. It can be customized to track other activities -- e.g. if you use a particular PDF tool, or use a particular web site for legal research.
- It captures phone activity.
- It captures calendar appointments.
- It is really low maintenance, and seems to have a very light footprint on the client.
- I'd really like it if there were some way it could capture mobile phone calls, especially on the iPhone.
- Long-term maintenance seems a little burdensome. We do not apply updates ourselves, but rather always engage professional services.
- I'd really like it if the time entry functionality were simply rolled into the existing product.
- Is there a cloud option? That would save us a lot of care and feeding on the back end.
- About 20% of our timekeepers tell us that are finding significant amounts of time that would otherwise forget. Emphasis added that this is a quantitative benefit.
- The vast majority of our timekeepers tell us that it speeds and eases the task of recording and entering time, regardless of whether or not they are finding time that would otherwise go unbilled. This is a qualitative benefit.
- The product is expensive such that the ROI is certainly favorable, but it could be better.
There are three competitors to Intapp Time that I know of, and have looked at, but it's been years. Those competitors are Element55, Aderant Found Time and Smart Time. Every time I compared any of those products to the current version of Intapp Time then Intapp Time came out on top. Element 55 seemed have a bit of a clunky interface when I last looked. Aderant Found Time seemed like a limited success at copying Intapp Time; the software itself seemed a little burdensome, both on the client and the back end.