Overall Satisfaction with Intercom
Intercom is currently being used by the customer success and sales teams as a means to segment, monitor, communicate and engage the current users of our SAAS web app. It is also used to communicate with the users in-app as well as for the purpose of engaging with them though automated campaigns.
- Messaging (in-app or through emails)
- Customer segmentation
- A/B testing of campaigns
- UI seems a little outdated and convoluted
- It has allowed us to better understand the effectiveness of our web leads by tracking their correspondence with us.
- Increased retention levels.
100,000 to 250,000
Intercom Support
Pros | Cons |
---|---|
Good followup Problems get solved Immediate help available Quick Initial Response | Slow Resolution Not kept informed Escalation required Need to explain problems multiple times |
No - We do not resort to customer support that often, so it is not necessary to our everyday use.
The Intercom support team is great for simple questions. Their response time is almost immediate, which is somewhat to be expected due to the nature of their product, obviously