Really useful product.
Updated July 08, 2022

Really useful product.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Intercom

Direct connections with consumers. We were too distant before Intercom, but now we are right there waiting for them to interact. The ability to respond when a thought strikes them in priceless.
  • Everything is now in one place.
  • We love having ubiquitous access to our leads and users across all of our outposts.
  • The only thing I dislike is that they haven't done much in a while on better segmentation, auto tagging to help you chop up the section that you want to and engage with them/ trigger messages to them based on updating contextual factors.
  • They have a nice low price point for the Lite versions but you need to upgrade to unlock a lot of the valuable resources.
As an early stage startup, we were attracted to Intercom due to the low price point and quick and easy integration reviews we had read. We have a very agile development team and process which has helped us to get the most out of the platform.