Overall Satisfaction with Intercom
Intercom was used at HeyOrca primarily by the Customer Support team, but we would regularly pull Product, Dev, & Sales folks into the platform to provide more context on our customers' problems. Intercom was instrumental in helping us forge relationships with customers and bring to light the issues they were having or the successes they were seeing.
- Intercom is fantastic for opening the lines of communication with customers.
- Intercom makes it easy for cross-functional teams to have visibility into the customers' world and to be a part of the conversation.
- Intercom is a complete solution for helping Customer Success & Support teams get off the ground.
- My only complaint about using Intercom was the inability to effectively organize the outreach features (messaging customers via email & in-app) with a kind of folder structure.
- Intercom was one of the biggest reasons we were able to develop amazing relationships with our customers, drive NPS, and find champions.
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