Don't Run Your Online Company without This
June 27, 2019

Don't Run Your Online Company without This

Brandon S | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Intercom

In the past, we've enhanced the revenue of our Saas clients by leveraging Intercom. The great thing about Intercom is that you can use it to track every interaction within a specific Saas platform. For example, if our client was an email marketing company, we can track everything a specific person did inside that email marketing platform. This helped us, and our clients, find the most engaged customers and find out the most important tools they used.
  • Can track people across multiple sites.
  • One-to-one interactions.
  • Custom outreach campaigns on your site and through email.
  • Can be difficult to set up if you don't have a developer.
  • The email marketing is trigger based, not campaign based, so you can't use it for all emails.
  • Easily find pitfalls in your software.
  • Keep customers on your site updated in real-time.
  • Interactive with customers via chat and answer their questions/concerns.
Intercom is amazing at identifying leads, customers, and their needs. You can chat with customers and leads, and provide them real-time information through pop-ups. Intercom is not an email platform, so if you need to send out campaign information, be sure to do so with another email marketing platform.