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A Support Tool Hero!
March 13, 2020

A Support Tool Hero!

Nikki Steinmetz, aPHR | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Intercom

We're using Intercom to support our customers through chat and help guides. We also utilize Intercom to distribute email campaigns to target certain audiences.
  • Targeted Email Campaigns
  • Support Chat
  • Integration with Slack
  • Cleaner View with Support Chat
  • Clearer Explanation of Offerings with Subscription Level
  • Helps provide customers support easily
10,000 to 25,000
B2C
I like Intercom, however, I don't know much about other solutions similar to it, so I'm not sure how likely I would be to recommend it, not knowing what else is out there. I do enjoy that they have an app, it's pretty easy to use but there is somewhat of a learning curve before feeling comfortable with it.