Intercom: The Perfect tool for you and your customer
August 14, 2022

Intercom: The Perfect tool for you and your customer

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Intercom

We use the platform to provide support to our customers when they need some kind of support regarding our system. Generally, the support provided is related to the use of Our platform and specific questions about its functionalities. Was the most fluid way we can find to solve our customers' problems directly.
  • Templates
  • Articles
  • Gifs
  • Integrations
  • Notifications
  • Interface
  • Bugs
  • Csat
  • Productivity
  • Quick answers
Amazing
Super easy, awesome

Do you think Intercom delivers good value for the price?

Yes

Are you happy with Intercom's feature set?

Yes

Did Intercom live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Intercom go as expected?

I wasn't involved with the implementation phase

Would you buy Intercom again?

Yes

It's amazing how the conversation with the customer ends up happening in a very fluid and assertive way since Intercom ends up offering us the possibility of directly solving the customer's problem directly through the chat. Our customers love the way we provide support and Intercom certainly has a great role in it.