Overall Satisfaction with Intercom
I use Intercom for answering Customer Service queries, as well as inbound and outbound marketing campaigns. I am also structuring a product's user onboarding journey with Intercom.
- Customer Service Queries
- Situational Customer Support
- Campaign Management
- Product tours
- Customer Support SLAs
- A Better WhatsApp Integration with self-service options and automated 1st responses.
- Reduced response times
- Reduced resolution times
- Customer Service management
We use it with other tools, such as our own software, WhatsApp, and Delighted.
I believe Intercom offers and better and less buggy overall user experience.
Do you think Intercom delivers good value for the price?
Yes
Are you happy with Intercom's feature set?
Yes
Did Intercom live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Intercom go as expected?
I wasn't involved with the implementation phase
Would you buy Intercom again?
Yes