Overall Satisfaction with Intercom
Intercom is one of our main channels where we communicate with our clients for support, onboarding, and sales. We use web chat often, which is a brilliant solution for our clients to contact us quickly. Many of our leads contact us through web chat on our website, and clients find it super easy to use Intercom for quick queries. Intercom's help centre feature is really useful as well. It's easy to use and our clients can navigate the help centre efficiently. I've found Intercom's support team to be very reliable.
- Customer support
- Help Centre
- Web chat
- There can be a delay when closing, replying or assigning a chat
- Our leads find it easy to contact us on the website
We integrate with hubspot and our own website/software. The integrations are pretty seamless.
Do you think Intercom delivers good value for the price?
Yes
Are you happy with Intercom's feature set?
Yes
Did Intercom live up to sales and marketing promises?
Yes
Did implementation of Intercom go as expected?
Yes
Would you buy Intercom again?
Yes