Intercom is helping us stay connected to customers with ease
September 13, 2022
Intercom is helping us stay connected to customers with ease
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Intercom
We use intercom as a tool to communicate with our customers in all the different stages of the customer journey. We use it on our website to engage customers when they're researching what is the best solution for them and we use it extensively throughout our platform to help connect customers to support, to communicate new features that have been released, or even to guide them through how to use a new feature or product.
- Intercom is easy to use and understand regardless of your role or technical knowledge
- They have contextual guides within the product to help you understand how to use their best features
- They're always improving the product with new useful features such as banners, product tours, and surveys
- I sometimes get confused about how to best target relevant customers for a specific campaign
- I wish I could preview a whole series flow to see how it looks before pushing it live
- Building out series ins't always clear when something will send and when it won't
- Reduced time to respond to customers needing support and reduced time to resolution
- Saving time and money on onboarding customers by using intercom product tours
- Increased adoption and engagement of new features
Intercom makes it easy to find, discover and install other tools that can be used alongside Intercom. We've been able to successfully integrate tools such as Typeform to be able to ask for customer feedback via surveys in the product via the intercom messenger, and Slack to be notified of any leads directly in the tool we use most for communication.
I'm not sure if we have looked or evaluated at other products like Intercom
Do you think Intercom delivers good value for the price?
Yes
Are you happy with Intercom's feature set?
Yes
Did Intercom live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Intercom go as expected?
Yes
Would you buy Intercom again?
Yes