Is there anything better than Intercom? Can't imagine my day without it.
September 14, 2022
Is there anything better than Intercom? Can't imagine my day without it.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Intercom
Is there really any replacement for Intercom? I don't think so. It's such an indispensable part of my daily workflow. As a customer-facing engineer, Intercom has all the tools for me to manage timeline responses to customer issues as well as internal tracking and follow-up. It integrates with everything else we use, as well, like Salesforce, Loom, and Jira, so it's a great tool for managing customer communications and troubleshooting.
- Customer communications management.
- Third-party integrations.
- Reporting and insights.
- Read my mind?
- Voice control?
- Really, it doesn't need much.
- Reduced response and resolution times.
- We have a 9.8 customer support rating on G2 - Intercom allows us to be FAST.
- Greater customer satisfaction.
We display Salesforce account and user data in the sidebar with every conversation that comes in. We also use the Jira integration, so if I need to make a formal Engineering bug report, I can do that with just a couple of clicks. I also send video instructions to customers, so the Loom integration is helpful.
We used Zendesk at my last company and don't use ZD at all at my current company. Our customers love love love our fast, bot-fee cs/help. You can set up bots in Intercom, but we only use automated routing. We like to give a human touch. We haven't yet exploited the ability to serve customers relevant articles, but that might be useful to you as your scale your CS ops.
Do you think Intercom delivers good value for the price?
Yes
Are you happy with Intercom's feature set?
Yes
Did Intercom live up to sales and marketing promises?
Yes
Did implementation of Intercom go as expected?
Yes
Would you buy Intercom again?
Yes