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Intercom improves how you interact with your customers.
September 22, 2022

Intercom improves how you interact with your customers.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Intercom

I use Intercom to communicate with our service users, prompt new users using chatbots, and collect data on those that use our products. Intercom allows us to use the product with multiple products we offer, which allows for more personalized experiences for our users.
  • Communication
  • Data Collection.
  • Usability
  • Improved email templates.
  • Increased conversion.
  • greater customer satisfaction.
  • Increased speed in staff responsiveness.
Although it takes a time commitment to learn how to use Intercom, once you have the basics, you're ready to go. Intercom also offers training with staff to prepare you to use the software. Generally, the platform is quite intuitive.
We integrate with Slack to improve our response speed to customer inquiries as we use Slack as our primary staff communication tool. Since integrating with Slack, we have been able to easily respond to customers' inquiries- even on our mobiles when we are out of the office.

Do you think Intercom delivers good value for the price?

Not sure

Are you happy with Intercom's feature set?

Yes

Did Intercom live up to sales and marketing promises?

Yes

Did implementation of Intercom go as expected?

Yes

Would you buy Intercom again?

Yes

We are able to create specific user journeys for our customers based on specific triggers, timelines, and customer experiences which allows us to give every user of ours a unique and personalized experience.