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Intercom - Everything you need and more!
December 24, 2022

Intercom - Everything you need and more!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Intercom

We use it as a chat box on our two websites. That way, it is easy and accessible customer service! It's very good for simple questions or inquiries clients may have. It is also a quick fast way to offer customer service.
  • The visuals of the platform are awesome.
  • Very complete program.
  • Customer service from Intercom is very good !
  • If we could custom the colour of the chatbox.
  • Even though the platform is easy to use, it can be hard to find what you're looking for.
  • Greater customer satisfaction.
  • It decreased the calls I get on the phone because the customers are more willing to chat with me instead (which I love!).
  • Reduced the response waiting time.
Although it is easy and efficient, I feel like you need to have a good knowledge of the platform in order to use it properly.
We don't use any other tools, but we might.
Intercom was the first platform we tried, and we loved it!

Do you think Intercom delivers good value for the price?

Yes

Are you happy with Intercom's feature set?

Yes

Did Intercom live up to sales and marketing promises?

Yes

Did implementation of Intercom go as expected?

Yes

Would you buy Intercom again?

Yes

I think Intercom is very good for customer service in general. It is accessible, and people at Intercom are willing to help you out if you have any questions regarding the platform. Very beautiful platform with a lot of functions.