Intercom makes workflow easier
February 08, 2023
Intercom makes workflow easier
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Intercom
As a business, we use Intercom to stay connected with our various clients . Our business problems are receiving high volumes of email communication and we have various team members who work remotely. The scope of our use includes being able to communicate with guardians and students and keeping these accounts related.
- Closing cases quickly
- Friendly interface
- Easy to use
- Quick Editing options
- Bulk comms can be made easy
- Easier way to close tags
- Easier way to see previous communication with a specific contact
- Greater customer satisfaction
- Quicker resolution time
- Increased engagement
Our Intercom is integrated with Whatsapp and this really improves engagement from our customers of different ages.
Intercom feels light and easy to use. It makes the workflow of the agent much better as all you need is built onto one page. Salesforce often feels heavy, you need to action many steps before closing a case . Client information is stored far away and you have to visit several pages before you access it .
Do you think Intercom delivers good value for the price?
Yes
Are you happy with Intercom's feature set?
Yes
Did Intercom live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Intercom go as expected?
Yes
Would you buy Intercom again?
Yes