Intercom definitely helps us support user adoption and satisfaction
Updated March 04, 2024

Intercom definitely helps us support user adoption and satisfaction

Eileen Romito | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Intercom

We have been using Intercom for 3 years to support the users of our SaaS platform and it's integral to our day to day ability to keep our customers happy. We absolutely love how easily it integrates into our application directly, so to the user their experience is seamless, and on our end we have all of the information we need about that contact right at our fingertips during the course of the interaction. In the end, this increases product adoption among the real estate agents that work under our real estate brokerage customers.
  • Contact Segmentation
  • Communication with customers (series, emails and chats)
  • Help center
  • Product Tours
  • Increased user adoption
  • Reduced support response time
It's great. The only thing that could use a few tweaks is mobile app
Intercom conversations with customers also feed to the relevant contact in our CRM (Hubspot).
Intercom conversations are also visible in a slack channel for anyone who cares to watch the conversations unfold.
Stripe syncs with Intercom so we can see customer subscription info right in Intercom during a support ticket/conversation.

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Any technology platform supporting users would benefit from using Intercom.

Intercom Feature Ratings

Organize and prioritize service tickets
Subscription-based notifications
ITSM collaboration and documentation
Ticket creation and submission
Ticket response
External knowledge base
Customer portal
Email support
Help Desk CRM integration

Intercom Training