System-Breaking Bugs and Lack of Core Expertise Holds Back a Software With Real Potential—NOT for Larger Companies
July 29, 2021
System-Breaking Bugs and Lack of Core Expertise Holds Back a Software With Real Potential—NOT for Larger Companies
Score 2 out of 10
Vetted Review
Verified User
Software Version
Enterprise
Overall Satisfaction with Invoiced
Invoiced was never able to successfully launch at Kanopy, even after 9 months of attempting. We held numerous pre-sales calls with their team to ensure our needs were properly explained, however, it later became quite apparent that Invoiced has many flaws in its software and is not robust enough to handle Enterprise-level companies. We purchased the Enterprise license in an attempt to provide a payment portal to customers, automate collections for thousands of receivables, and provide payment history on-demand to our customers for reconciliation purposes. Invoiced was supposed to sync with Netsuite out of the box, but the reality is that the only way this occurs is if a company elects to make absolutely zero changes to their instance, and every feature remains default to standard settings. Such a company that doesn't have a single unique setting simply does not exist, and Invoiced lacks the expertise and preparedness to work with larger companies. In fact, they do not even have a real implementation team. We were placed into working with the founder of the company, who did not have any plan for us, and fired from the hip every week trying to navigate.
- Provides integrations with credit card companies and direct debit providers like GoCardless.
- Sales team does good demos, but be VERY careful because these demos may represent an unachievable scenario if you are a larger business or one that has more than the most basic, vanilla needs.
- Nothing else, all other experiences with Invoiced were negative.
- Communication is the #1 failure - the Invoiced contract Term starts PRE-launch on day 1, yet Invoiced had an extremely slow and encumbered way of onboarding and trying to set us up.
- Core Product: In our testing, their core product broke numerous times, and if this were in a live scenario we would have been devastated. Be very careful as they don't take ownership for maintaining their integrations with all software, and things can break at any moment with updates
- Systems: Invoiced rolled out updates that contained faulty code and damaged our accounting system. The lack of expertise, at least in NetSuite, is very dangerous and I recommend having in-house develops watch Invoiced's moves very carefully if you do end up trying to use them.
- Lack of Ownership: We tried to terminate multiple times, only be to requested over and over that they can fix the problems. We gave them more time since we were so heavily invested from a time perspective, but they did not own the failures and we were even lied to directly by senior management in a remarkable failure to adhere to basic deadlines.
- Customer payment portal & processing.
- Collections
- Invoice and payment history.
- 100% Negative ROI since the product did not launch and Invoiced refused to refund the money in light of a failure of the core product to function.
- Pushed back timelines massively and the opportunity cost is much larger than the software cost.
- Damaged morale.
We selected Invoiced primarily due to their purported high level of customizations and flexibility to handle differing business needs. That, unfortunately, became the exact reason we terminated the contract though. They have a basic framework for something that could be really great, and the potential is there, but they lack the in-house expertise and the product is far too infantile at present. Major bugs and similar issues need to be stamped out first. I can only hope they take it as a learning experience.
Do you think Invoiced delivers good value for the price?
No
Are you happy with Invoiced's feature set?
No
Did Invoiced live up to sales and marketing promises?
No
Did implementation of Invoiced go as expected?
No
Would you buy Invoiced again?
No