Keep your eye on Ion--they're going places!
March 30, 2018
Keep your eye on Ion--they're going places!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with ion interactive
Our marketing department uses Ion to generate interactive landing pages for email campaigns that we launch. With its robust page-building platform and great customer support team, the possibilities for customization are almost endless! Form building is quick and easy; I love being able to just create whatever we need, as we need it. And the option to tag interactive elements on the page is very helpful in figuring out what content viewers are drawn to, helping us better plan our future landing pages.
- The Ion Interactive platform enables you to do pretty much anything you set your mind to. The Creative Studio is robust with built-in features that make building and customizing your landing page easy. There's always free resources on the internet that can help you build pages like this, but all of them have paled in comparison when it comes to the ability to customize and ease-of-use.
- Learning such a robust platform can be hard. However, the support resources offered at Ion Interactive are top-notch. From their built-in Ion-University training courses to the helpful and friendly chat support staff, we've always had access to the expertise to figure out the best ways to accomplish what we set out to do. This is a breath of fresh air after working with some other web-building platforms and marketing automation systems.
- Communication with Ion has always been really easy. They're quick to respond to questions and concerns, and maintain a level of professional accountability that you don't always find with tech support staff.
- If there was a way to have an "undo" key when building these interactive experiences, that would be awesome... However, I recognize that isn't how these work.
- It was definitely an expensive program, but the campaigns we've launched through it have performed well with good returns and response.
The ion interactive just offers so many more options for customization. You can make the pages you create truly beautiful. Act-On has worked well for simple, straightforward pages and emails, but it ultimately just cannot accomplish the same results as ion without the use of an experienced, hard-core coding wizard (and even then, the Act-On program isn't built necessarily for code...). Plus, the customer experience between Act-On and Ion was night and day--from the training materials to the technical help to the onboarding representatives and other staff--it felt like almost everything with Act-On was a headache. And things with Ion have gone much much more smoothly.