Item: Ironclad
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

My entire company uses Ironclad, specifically at the request of our legal department. We use Ironclad and the various workflows that we've created, to generate NDAs, contract review process, insurance requests, new product reviews, etc. Ironclad allows us to monitor the volume of work that flows into the legal department as well as providing a repository of documents.

Pros and Cons

Ironclad is extremely easy to use, without providing much specific direction to new users.
It's wonderful to be able to capture the progress of contracts and requests as well as the notes regarding the status.
It's easy to tag another colleague into a workflow for their input and approvals as necessary.

Once you add someone into a workflow there is no way to remove them. It would be nice to be able to get out of a workflow or remove someone.
The "assignment" function could be more clear for those individuals who don't regularly use Ironclad. Perhaps prompting them on how to upload a signed agreement if they are not the owner of the workflow.

Return on Investment

Positive - Increased efficiency, as all work into the legal department flows into Ironclad. We can see where resources are being spent and which internal business partners are utilizing the legal department the most.
Positing - Better internal business partner service. We are able to communicate directly with our internal partners as to the status of their request and keep them apprised where we are in the negotiation process, etc.

Key Insights

Do you think Ironclad delivers good value for the price?

Yes

Are you happy with Ironclad's feature set?

Yes

Did Ironclad live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Ironclad go as expected?

I wasn't involved with the implementation phase

Would you buy Ironclad again?

Yes

Other Software Used

DocuSign, monday.com

Usability

Ironclad is the best tool I have used to date, to manage workflow and tickets. It was very easy to use and navigate from the very first time I used it. My time is very valuable and I don't have time to sit in training sessions, simply to use a new product. I'm happy to say that I was never formally trained on Ironclad as it simply wasn't necessary.

Support Rating

I have only had to use the support function one time and after calling the support team, they immediately made the fix on their side and we were back in business.

Likelihood to Recommend

Specific scenarios that we use Ironclad for are: Request for NDAs, request for contract review, insurance request such as Certificates of Insurance, proof of E&O and also for any general legal requests. These requests are then assigned to the appropriate person best suited to handle the request. The entire process from initiation to finalization happens in the Ironclad workflow.

Ironclad is a wonderful tool for internal legal teams

Overall Satisfaction with Ironclad