Give isolved an opportunity to show you how great this service is!
February 01, 2021

Give isolved an opportunity to show you how great this service is!

Melissa Gering | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Software Version

iSolved (modern)

Modules Used

  • Payroll
  • Human Resources
  • Flex Spending Services

Overall Satisfaction with isolved

The services that we utilize with isolved are payroll, HR, and flex spending. My department manages the employee information for HR-related reasons. Each employee also has access to their Kabel profile to access pay information.
  • Client relations is amazing.
  • Ease of access using the system.
  • Would like to see a little additional assistance when adding new company/locations.
  • Turn around time on non-priority items can be sometimes longer than a few weeks.
isolved has done a great job making sure that their system is as good or better than other systems I have used before.

Do you think isolved delivers good value for the price?

Yes

Are you happy with isolved's feature set?

Yes

Did isolved live up to sales and marketing promises?

Yes

Did implementation of isolved go as expected?

Yes

Would you buy isolved again?

Yes

Acumatica, Microsoft 365 (formerly Office 365)
It is a great one-stop-shop for all things HR and payroll related.

isolved Feature Ratings

Employee demographic data
9
Employment history
9
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
9
Organizational charting
9
Organization and location management
9
Compliance data (COBRA, OSHA, etc.)
9
Pay calculation
9
Support for external payroll vendors
9
Off-cycle/On-Demand payment
9
Benefit plan administration
9
Direct deposit files
9
Salary revision and increment management
9
Reimbursement management
9
View and generate pay and benefit information
9
Update personal information
9
View job history
9
View company policy documentation
9
Employee recognition
9
Report builder
9
Pre-built reports
9
Ability to combine HR data with external data
9

Using isolved

200 - Primarily they utilize the self-service portal to review pay information
2 - No, we will teach
  • Payroll
  • HR
  • Flex Spending
  • Monthly reports
  • Hr relations, quick & easy access
I am giving a 9 rating. We are very happy with isolved.

Evaluating isolved and Competitors

  • Price
  • Product Features
  • Product Usability
  • Product Reputation
What we gain by using isolved.

isolved Implementation

I was not employed with the company when implementation was in process
  • I was not employed with this company with isolved was implemented

isolved Training

I did not have in-person training
The help videos are great

Configuring isolved

It works well enough
None at the moment
No - we have not done any customization to the interface
No - we have not done any custom code

isolved Support

Occasionally the turn around time for notice resolution can take a few weeks
ProsCons
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Onboarding a new company to our profile

Using isolved

Occasionally finding the correct report can be difficult
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Feel confident using
Familiar
Cumbersome
  • using New Hire Wizard
  • Employee Maintenance
  • Self-Service portal seems to have login issues for employees checking on pay info

isolved Reliability

Works very well. No complaints.
Unless it is after 5pm, I am always able to connect with a representative for assistance
Not too quickly. This could use some improvement maybe

Relationship with isolved

They listen and are knowledgeable
Very. They are always there if needed.