Give isolved an opportunity to show you how great this service is!
February 01, 2021
Give isolved an opportunity to show you how great this service is!
Score 9 out of 10
Vetted Review
Verified User
Software Version
iSolved (modern)
Modules Used
- Payroll
- Human Resources
- Flex Spending Services
Overall Satisfaction with isolved
The services that we utilize with isolved are payroll, HR, and flex spending. My department manages the employee information for HR-related reasons. Each employee also has access to their Kabel profile to access pay information.
- Client relations is amazing.
- Ease of access using the system.
- Would like to see a little additional assistance when adding new company/locations.
- Turn around time on non-priority items can be sometimes longer than a few weeks.
isolved has done a great job making sure that their system is as good or better than other systems I have used before.
Do you think isolved delivers good value for the price?
Yes
Are you happy with isolved's feature set?
Yes
Did isolved live up to sales and marketing promises?
Yes
Did implementation of isolved go as expected?
Yes
Would you buy isolved again?
Yes
isolved Feature Ratings
Using isolved
200 - Primarily they utilize the self-service portal to review pay information
2 - No, we will teach
- Payroll
- HR
- Flex Spending
- Monthly reports
- Hr relations, quick & easy access
- Time Tracking
Evaluating isolved and Competitors
Yes - Sage
- Price
- Product Features
- Product Usability
- Product Reputation
What we gain by using isolved.
isolved Implementation
- I was not employed with this company with isolved was implemented
isolved Training
Configuring isolved
None at the moment
No - we have not done any customization to the interface
No - we have not done any custom code
isolved Support
| Pros | Cons |
|---|---|
Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
None
Onboarding a new company to our profile
Using isolved
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Feel confident using Familiar | Cumbersome |
- using New Hire Wizard
- Employee Maintenance
- Self-Service portal seems to have login issues for employees checking on pay info
isolved Reliability
Integrating isolved
- File import/export
Relationship with isolved
Upgrading isolved
Yes - yes
- None
Yes - People Services