Overall Satisfaction with isolved
I use isolved for my payroll processing. We have 30 employees and I run 3 payrolls per month.
- They allow me to create custom reports for whatever I need.
- The onboarding process is very easy.
- With the changes to w-4 forms, the process for employees to complete their onboarding sometimes the tax piece gets skipped. Not an issue with isolved, but more with how the forms are completed.
- There are times when email response is longer than I like, but I am able to call and get help immediately.
- Their support needs some work. I switched companies because of issues with support questions not being answered for days after the initial email.
- They will hold your data hostage when you terminate services with them. Cost is $250 per month to access the data.
- Employees lose access 30 days after you terminate services which means all access to w2s and pay stubs.
- Allowing me to create and customize reports depending on what I need.
- Customizing my payroll entry screens.
- Employee self-service: Most of everything my employees need access to they can find on their own.
- We have saved a lot of money using isolved. Our former company charged much more for the same services.
- I'm able to process payroll in less time because their system is simple and easy to use.
The other payroll companies we used had their own systems that aren't listed here. They were much more complicated and harder to use.
Do you think isolved delivers good value for the price?
Yes
Are you happy with isolved's feature set?
Yes
Did isolved live up to sales and marketing promises?
Yes
Did implementation of isolved go as expected?
Yes
Would you buy isolved again?
No
isolved Feature Ratings
isolved Support
Pros | Cons |
---|---|
Good followup Problems get solved Support understands my problem Support cares about my success | Slow Resolution Not kept informed Escalation required Difficult to get immediate help Slow Initial Response |