isolved - Great customer support, customizable to your needs
February 08, 2022

isolved - Great customer support, customizable to your needs

Kristie Jackson | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

iSolved (modern)

Modules Used

  • Mojo
  • Payroll

Overall Satisfaction with isolved

We use isolved primarily for payroll. We use the software to onboard employees, and then bi-monthly we do payroll. With the help of their support team we set up the system in a way that works best for us. We also use their time system to track PTO so we know when employees will be off. This year we will begin to use Share & Perform, their performance review software. Thus far set up has been easy and we look forward to utilize this software on a quarterly basis.
  • Support team answers phone calls quickly, you don't have to wait on hold very long
  • Support team rarely takes days to fix issues once they're in their queue
  • The onboarding tool has been very useful. We've been able to do onboarding almost paperless at this point.
  • Support is great at answering phone calls, they are not as quick as they used to be at responding to inquires sent via email
  • The account managers seem to rotate yearly. The one we have now is great, but our prior one we almost never heard from.
  • Time tracking
  • Onboarding
  • Performance Reviews
  • Employee access to electronic pay stubs and W-2s
  • Payroll takes much less time
  • We're able to maintain employee files mostly paperlessly
  • We're hoping performance reviews will help us track financial goals and show us where the weak links are
We used Sage, I believe, until it was purchased by isolved. The system was old and inflexible. We've been able to customize more with isolved.

Do you think isolved delivers good value for the price?

Yes

Are you happy with isolved's feature set?

Yes

Did isolved live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of isolved go as expected?

Yes

Would you buy isolved again?

Yes

isolved meets most of our needs in the payroll area. We're experiencing a few more problems as we increase our number of employees, particularly in the area of tracking time. The biggest issue is that supervisors can only see the calendar for their specific teams. It would be useful to have a calendar for the entire office that is viewable for everyone.

isolved Feature Ratings

Employee demographic data
8
Employment history
8
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
8
Organizational charting
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
Pay calculation
10
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
Not Rated
Approval workflow
8
Balance details
8
Annual carry-forward and encashment
Not Rated
View and generate pay and benefit information
9
Update personal information
9
View job history
9
View company policy documentation
9
Employee recognition
Not Rated
Tracking of all physical assets
Not Rated
Not Rated
Report builder
Not Rated
Pre-built reports
Not Rated
Ability to combine HR data with external data
Not Rated
Performance plans
8
Performance improvement plans
7
Review status tracking
8
Review reminders
8
Multiple review frequency
9
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
New hire portal
10
Manager tracking tools
8
Corporate goal setting
Not Rated
Individual goal setting
9
Line-of sight-visibility
6
Performance tracking
8
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated