Great Product for Hands-On Administrators
Updated August 11, 2023
Great Product for Hands-On Administrators
Score 8 out of 10
Vetted Review
Verified User
Software Version
iSolved (modern)
Modules Used
- Mojo
- Payroll
- Benefits Enrollment
- Time and Attendance
Overall Satisfaction with isolved
We utilize isolved as a comprehensive HRIS system for our employees. When I started with the company, it was strictly used for payroll processing only but we have evolved the system to include onboarding, benefits administration, time and attendance, expense management, and yearly goals so that it can be a "one-stop shop" for our employees.
- It provides many customizable features and reports.
- The company keeps me up to date on the latest changes in the industry.
- It is always looking to implement new features to help keep the HRIS system whole.
- The customer service response needs to be better. All representatives are friendly to work with but from time of submission of the issue to resolution averages about a week, perhaps more.
- With new launches, the "bugs" in the system always require troubleshooting. This is fine but this leads to longer response times as the CSR team hasn't been trained on how to fix them.
- We have had lots of issues of who to go to for what issues, which also leads to the lag time in responses. We follow the protocol, only to find out our contact is no longer with the company or was on vacation. Again, this is what causes a lot of our delays in having any issues addressed and resolved.
- Payroll functionality first and foremost.
- Benefits Administration has been a huge improvement for our HR team, especially during open enrollment.
- The accuracy of reports.
- Overall, isolved has cut down on my manual production time by allowing employees to enter information on their own that I only have to monitor/approve.
- However, the time needed to address any issues that arise eats up a fair amount of my day when these cases happen.
- The ROI is higher than the increased workload when problems occur so overall it is worth the sometimes hassles.
Do you think isolved delivers good value for the price?
Yes
Are you happy with isolved's feature set?
Yes
Did isolved live up to sales and marketing promises?
No
Did implementation of isolved go as expected?
No
Would you buy isolved again?
Yes
isolved Feature Ratings
Using isolved
34 - Employees, Managers, Supervisors, Admins
6 - Payroll and HR functionality, the Controller and various Finance staff as needed plus the CEO
- Payroll
- Benefits
- Onboarding
- Training Compliance
- Company Asset Management
- Records Retention
Evaluating isolved and Competitors
- Ease of Use
- Other
We utilized a third party to set up iSolved and their hands on approach plus proximity to our offices was huge in that initial decision.
I would get referrals and speak to current clientele to understand the pain points before making a decision.
isolved Support
Pros | Cons |
---|---|
Knowledgeable team | Slow Resolution Poor followup Problems left unsolved Not kept informed Escalation required Difficult to get immediate help Need to explain problems multiple times Slow Initial Response |
I'm not aware of that being an option.
Yes - I have reported several bugs. The ones that have been resolved took months to do so while I still have others reported over half a year ago with no movement having taken place to my knowledge.
If I call with a simple payroll related question, the tier 1 customer service team is great at getting me a quick and correct resolution.
Using isolved
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Quick to learn Convenient Feel confident using Familiar | Not well integrated Inconsistent |
- Time Off Requests
- Payroll Processing
- Some reports
- Yearly benefits set up
Yes - Our employees really love this feature as it's great for our employees who travel consistently for work.
Upgrading isolved
- A fix to the AEE
- Better turnaround time