Iterable is able to meet your needs!
July 02, 2022
Iterable is able to meet your needs!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Iterable
We use Iterable to send email, SMS, and in-App and Push notifications to our customers both for Sales and Marketing promotions, as well as regular service reminders, thank you emails, and other customer retention type journeys. We handle several dealerships, so it allows us to replicate the same journeys across all our dealers, and yet still provide customizable options for each. It allows us to build custom segmented lists and filter and direct users down different paths based on their actions. We have found it to be simple to use in the setup of all these tools and do just what we need to.
- Snippets to easily drop in images or test etc across a series of emails and can change it in one quick and easy place when needed without going in and modifying each email.
- Journeys, allows you to build as simple or complex of customer streams that can be triggered multiple ways, and filtered and split easily to get them where you need to go.
- Templates are drag and drop option so anyone can build high quality emails.
- user ID as primary method for your database as opposed to email as users can have multiple email addresses.
- More info included in errors/alerts
- Errors in building emails site line and characters where the error is, but there is not grid to reference where that is without actually trying to count lines or guessing roughly where it is.
- We have regular automated emails sending our reminders for our service departments which frees up staff time and increases customer retention as will always send and never be forgotten.
- Braze and Customer.io
We found that list building and workflow filters within these two competitors were not as user-friendly and only our more technically minded staff could use them without requiring a lot of assistance. Whereas with Iterable you could have any member of the team build and use the product with very little help.
1 to 5 million
Do you think Iterable delivers good value for the price?
Yes
Are you happy with Iterable's feature set?
Yes
Did Iterable live up to sales and marketing promises?
Yes
Did implementation of Iterable go as expected?
Yes
Would you buy Iterable again?
Yes