Solid and reliable Service Delivery solution with ample of out-of-the-box modules and features to hit the ground running
February 12, 2019
Solid and reliable Service Delivery solution with ample of out-of-the-box modules and features to hit the ground running
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Ivanti Service Manager (powered by Heat)
Ivanti Service Manager is used for managing tickets in our Business Support Centre as well as Incident, Problem and Change Management within our IT Service Desk.
- Very easy to perform administrative tasks, which helps reduce time to market significantly
- Intuitive interface
- Great out of the box offerings aiding to hit the ground running
- Can improve on product support in EU
- Scaling the Workflow/Business Rule engine to handle higher volumes
- Significantly reduced our administration by automating key reports and notifications
- Improved visibility of key metrics to aid driving behavior
Cherwell is not widely used in South Africa. For us, it was vital to have local representation and partners to assist with support and development.