Great ITSM product
March 16, 2021
Great ITSM product
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Ivanti Service Manager (powered by Heat)
Whole organization is using the application for Information Services incidents and service requests. Addresses all needs for IS requests and allows us to track our tasks, incidents, service requests, changes, etc.
- Customizable
- Good community
- Great Support
- Reliable
- Quicker Updates
- Less Errors
- More Calendar Functionality
- Helped with self service
- Email intake could be better
- Allowed expansion to other departments
Does mostly the same things but better price.
Do you think Ivanti Neurons for ITSM delivers good value for the price?
Yes
Are you happy with Ivanti Neurons for ITSM's feature set?
Yes
Did Ivanti Neurons for ITSM live up to sales and marketing promises?
Yes
Did implementation of Ivanti Neurons for ITSM go as expected?
Yes
Would you buy Ivanti Neurons for ITSM again?
Yes