The Heat(service manager) is on!
April 28, 2021
The Heat(service manager) is on!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Ivanti Service Manager (powered by Heat)
We use the tool in out IT department, with over 80 staff. We are currently looking to expand the use to HR, Health Records and Facility Management. Ivanti Service Manager allows us all to get the work done as efficiently as possible!
- Customization is key! It is able to almost fit any scenario we throw at it, allowing us to fit the tool to us rather then the other way around.
- Knowledge module needs some work, especially the built in editor.
- Huge! It has automated almost everything we throw at it, giving us the time to work on what matters most - innovation!
Do you think Ivanti Neurons for ITSM delivers good value for the price?
Yes
Are you happy with Ivanti Neurons for ITSM's feature set?
Yes
Did Ivanti Neurons for ITSM live up to sales and marketing promises?
Yes
Did implementation of Ivanti Neurons for ITSM go as expected?
Yes
Would you buy Ivanti Neurons for ITSM again?
Yes