Overall Satisfaction with Ivanti Service Manager (powered by Heat)
We are using Ivanti Service Manager in our company in order to provide the end users with a robust tool to submit their requests and report any incidents. The inclusion of Configuration Items helps us organize and administer the thousands of devices and systems registered. By using workflows and approvals in the request offerings, we also provide a solution towards managing / structuring business processes.
- Workflows help optimization of processes
- Handling big amounts of data
- Variety of customization options
- Performance
- Quality check before new versions are released
- Search functionality
- Adopted by the business community as a unified tool for managing services
Do you think Ivanti Neurons for ITSM delivers good value for the price?
Yes
Are you happy with Ivanti Neurons for ITSM's feature set?
Yes
Did Ivanti Neurons for ITSM live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Ivanti Neurons for ITSM go as expected?
Yes
Would you buy Ivanti Neurons for ITSM again?
Yes