Jabber - Great internal communication tool
April 06, 2018
Jabber - Great internal communication tool
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Cisco Jabber
Jabber is being used throughout our entire organization. It is a great tool to help facilitate communication between individuals, departments, etc. While E-mail is fast, Jabber allows you to go even faster by seeing that someone is online, instantly chat with them, etc. It also allows you to connect to your phones, so you simply find your contact, and press call. No more remembering numbers. It even allows you to share screenshots and files with one another.
- Instant communication
- Checking user availability
- Easier phone lookup for internal contacts
- Chat history is not stored on a server - need a separate product
- Unable to create a permanent group area for users to contribute to
- Sometimes sharing screenshots between users doesn't always work
- Positive - Information is passed between people instantly which helps the entire organization be more efficient
- Negative - Had to purchase a separate product to retain chat lots
- Positive - Users can check if people are available to talk, rather than guessing and waiting
Jabber is great for INTERNAL communication. Talking within the organization to users, finding their number, and things along those lines. Slack is more based on the user and doesn't care if you are in the organization or across the world. I guess it all depends on how you want to use your communication tool. If you want employees only talking to one another, then Jabber is great. If you collaborate with other organizations outside of yours then you may want to look at Slack.