Jama review
March 27, 2023

Jama review

Ian Webb | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Jama Connect

Jama is used for Requirements Management and Test Plan Management across a few different Business Units in the company I work for. While we've had a fairly long-term relationship with Jama (~8 years), we've only fairly recently adopted it broadly in the organization. Matters involving 'coverage' and 'traceability' have been a long-running concern in our development work and it is on these fronts that we want Jama to improve this for us.
  • Getting Requirements "nailed down." The 'Review Center' is very popular with our users.
  • The 'filtering' capabilities in Jama are not as good as they could be. In particular, the ability to "nest" filters is quite limited. I have certain seen much better capabilities in other tools. ('Cradle' is an example of a tool with excellent "nested filters" capabilities.)
  • From an administrative point of view, the 'License' admin view is pretty disappointing. The particular thing that I'd like to be able to find out from it is the peak number of 'Float Creator' licenses in concurrent use on each day. If there's a way to get to that information, I haven't found it yet.

Do you think Jama Connect delivers good value for the price?

Not sure

Are you happy with Jama Connect's feature set?

Yes

Did Jama Connect live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Jama Connect go as expected?

Yes

Would you buy Jama Connect again?

Yes

The main outcome that we're expecting as we embrace the use of Jama more fully, is an improvement in our Development processes. We want to be able to collate, review, and approve our Requirements more quickly and efficiently; we want to be able to develop 're-usable' material that we can apply across different development streams; we want to improve our confidence that we're 'covering' all our requirements appropriately. Jama is helping us to make progress in these areas.
The 'Review Center' in Jama is particularly useful and popular with our users. They like it for "both sides" - both as Review Moderator role, and as Reviewers.
The Jama interface is reasonably intuitive so it is relatively easy to get new users oriented and actually doing work. I've worked with other RM tools, and Jama is the one with the least steep 'adoption curve' in my experience.
I really liked Cradle as it seemed to be very full-featured. BUT, my liking for it was predicated on my being a daily user of the tool; it took me a while to get familiar with the tool. What was certainly true of Cradle in my experience was that it was VERY challenging to get 'occasional users' anywhere close to being comfortable with using it. Jama is certainly a lot less daunting for new / occasional users.
Yes - Cradle. It's a very good tool in terms of its capabilities, but getting people to actually adopt it was, in my experience, a very hard sell.
I'm VERY likely to recommend Jama to a colleague because they'd struggle to get anything done without using it! That's the tool we're using for Req Management now, so I recommend to my colleagues that they get amongst it!