Overall Satisfaction with Jira Service Desk
A long time Atlassian Suite user, the company added Jira Service Desk to manage trouble tickets related to our web based software application products.
- JSD was awesome in terms of grouping a body of issues together for a sprint. In addition, certain reports shined a light on recurring issues or ones that already had been researched and a solution found
- It was a great sharing tool for all of the coders who could quickly find related issues.
- We increased the resolution and closing of trouble issues by 34%, a percentage that increased slightly each month over the first year.
There are a myriad of plug-ins for Jira Service Desk, to customize the process to a company's particular needs. In addition, it links to Jira and Confluence which is magical.