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Jira Service Desk Review
October 25, 2019

Jira Service Desk Review

Nekeisha Beaton | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Jira Service Desk

We are using Jira as a ticketing system. This is being used by the whole organization. It resolves issues with communication.
  • Notifies us of issues.
  • Seamless.
  • Organizes issues in the order received.
  • Jira has some freezing issues occasionally.
  • More efficient with customers internal and external.
Jira is open source, so it is more versatile than ServiceNow. Jira allows you to create more dashboards, projects, and features than ServiceNow.
Support has been efficient when we need them!

Do you think Jira Service Management delivers good value for the price?

Yes

Are you happy with Jira Service Management's feature set?

Yes

Did Jira Service Management live up to sales and marketing promises?

Yes

Did implementation of Jira Service Management go as expected?

Yes

Would you buy Jira Service Management again?

Yes

Jira is our service desk project and it allows us to communicate and our customers to communicate with us. This works really well. Jira allows us to communicate efficiently.

Jira Service Management Feature Ratings

Incident and problem management
10.0
Organize and prioritize service tickets
10
Self-service tools
10
ITSM collaboration and documentation
10
ITSM reports and dashboards
10
ITSM asset management ()
Not Rated
Change management
10.0
Change requests repository
10
Service-level management
10