Overall Satisfaction with Jira Service Desk
Multiple departments use JIRA in our Company. It helps us organize our e-mails (tickets) to ensure we are keeping track of and complete all of our projects. Employees are satisfied because they can keep track of the progress or status of their issue or concern. We can assign a certain issue to specific people.
- Keeps everyone organized, each employee can keep track of their tickets.
- Running reports to ensure that everyone doesn't miss the SLA.
- Attaching files can be difficult, as it's hit and miss with employees.
- External users cannot log in to choose a specific issue.
- Ensures that we don't miss an email.
- Keeps everyone on track.
Do you think Jira Service Management delivers good value for the price?
Not sure
Are you happy with Jira Service Management's feature set?
Yes
Did Jira Service Management live up to sales and marketing promises?
Yes
Did implementation of Jira Service Management go as expected?
Yes
Would you buy Jira Service Management again?
Yes