Be on track with Jira
December 12, 2019

Be on track with Jira

Summit Hotwani | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Jira Service Desk

It was used across the company, to track work / progress. Each project was broken down into user stories / feature / task.
It helped manage every project there was in the company.
  • Work tracking
  • Categorizing tasks
  • Could be more customize based on project
  • Doesn't have themes
  • Streamlined the project management
Never had any issues

Do you think Jira Service Management delivers good value for the price?

Yes

Are you happy with Jira Service Management's feature set?

Yes

Did Jira Service Management live up to sales and marketing promises?

Yes

Did implementation of Jira Service Management go as expected?

Yes

Would you buy Jira Service Management again?

Yes

It has pretty well suited for most orgs, of various sizes.

Jira Service Management Feature Ratings

Organize and prioritize service tickets
10
Self-service tools
8
ITSM collaboration and documentation
8
ITSM reports and dashboards
10
Change requests repository
10
Service-level management
Not Rated