Agile and well-done ITSM for a good price
Overall Satisfaction with Jira Service Desk
I use and have implemented this product for some years now to support the formal implementation of ITIL v3 and now ITIL v4 in organizations that have technology departments that support more than 500 users.
- ITIL templates.
- Task automation.
- The mobile client is very basic.
- Very hard to migrate issues between cloud and on-premise.
- IT support performance can be increased by 200%, as dashboards and reports make the effectiveness and efficiency of IT staff transparent.
- Jira Service Desk can be used in combination Jira Software and Jira Core, with which you can centralize all the support of the organization (not just IT) in a single point.
Jira Service Desk has similar or equivalent features to heavyweight competitors as HP Service Manager, for a better price. The highlight of Jira Service Desk, in my opinion, is that you can customize a series of visual boards that are tremendously useful for an agile and transparent IT management. In addition, Jira Service Desk integrates simply with other Atlassian and third-party products. The power of the Jira API, which allows complex automations, is remarkable.
Do you think Jira Service Management delivers good value for the price?
Yes
Are you happy with Jira Service Management's feature set?
Yes
Did Jira Service Management live up to sales and marketing promises?
Yes
Did implementation of Jira Service Management go as expected?
Yes
Would you buy Jira Service Management again?
Yes