Overall Satisfaction with Jira Service Desk
We use Jira Service Desk to track technical issue tickets as well as some brand requests for website changes. It is a great tool to keep all the correspondence in one place and track the progress of the project/ticket. Jira Service Desk is very intuitive and does not take long to master by both technical and non-technical people, thus providing a great management tool.
- Easy to create and track a ticket
- Easy to add and tag others
- UI could be made more intuitive.
- Learning curve may be a bit steep for non-technical people.
- Improved workflow
- Effective bug reporting
We use Trello along the Jira Service Desk. Jira Service Desk is universal and is better for IT and specific requests (bugs), while Trello is work better for the tasks dividing on the team level. Jira Service Desk is on a higher price range than other tools, but it worth it, and once you master it, you gain a good understanding of how similar software works.
Do you think Jira Service Management delivers good value for the price?
Yes
Are you happy with Jira Service Management's feature set?
Yes
Did Jira Service Management live up to sales and marketing promises?
Yes
Did implementation of Jira Service Management go as expected?
Yes
Would you buy Jira Service Management again?
Yes
Jira Service Management Feature Ratings
Using Jira Service Desk
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |