JIRA: The tool for immediate support
October 05, 2020
JIRA: The tool for immediate support
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Jira Service Desk
JIRA is being used by our department. We are using JIRA in creating an ESUP ticket linking to a PR ticket created by our clients (projects) in JIRA customer portal. We use JIRA as our documentation or ticketing tool and tracker for every project we are making. We are receiving incoming issues or requests through JIRA.
- You can create your own Dashboard and filters using JIRA.
- You can link multiple related tickets to JIRA.
- JIRA has its own customer portal so you can easily see the PR tickets created offline and can address it ASAP.
- Sometimes JIRA is slow to load.
- JIRA doesn't work well in IE.
- I can't think of any other area for improvement to be honest. JIRA works as designed.
- For me, SLA Metrics Management helps us a lot in monitoring our response, workaround, and resolution time.
- We can create our own JQL queries according to the projects we support.
- There is also an option based on language you prefer, for example you can choose French or English.
In Jira, you can browse your own knowledge base. You can also create new widgets and filters the way you wanted it customized. I prefer JIRA over any other ticketing tool since JIRA is easy to navigate. You can create your own Dashboard. You easily can pull up the reports needed.
Do you think Jira Service Management delivers good value for the price?
Yes
Are you happy with Jira Service Management's feature set?
Yes
Did Jira Service Management live up to sales and marketing promises?
Yes
Did implementation of Jira Service Management go as expected?
Yes
Would you buy Jira Service Management again?
Yes