Jira Review
May 11, 2021

Jira Review

Queennie Jhoy Ventura | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Jira Service Management (Jira Service Desk)

Jira is being used a tracker for our tasks. We are currently using the Agile approach in every sprint and using these service management tools helped a lot in making sure that all of the tasks assigned to us are done on or before the deadline in the sprint.
  • Organized way of assigning tasks.
  • Straightforward UI
  • No downtime so far.
  • Easier way of maneuvering the tasks.
  • There are hidden features which is kind of not seen in the UI.
  • Notifications can be synced in the email like having less than X hours left in the task assigned.
  • Increase in productivity of the team.
  • Wide variety of features.
  • Organized way of assigning tasks and deadlines.
Azure DevOps also has a similar feature to what the Jira Service Management is doing which is organizing tasks and deadlines. They have a counterpart in the Sprint Board where the scrum master can list all of the tasks to do with the deadlines and a burndown chart to see the visual representation of the hours rendered and the remaining tasks. Jira, on the other hand, has notifications to see if a certain task is done or almost done.

Do you think Jira Service Management (Jira Service Desk) delivers good value for the price?

Yes

Are you happy with Jira Service Management (Jira Service Desk)'s feature set?

Yes

Did Jira Service Management (Jira Service Desk) live up to sales and marketing promises?

Yes

Did implementation of Jira Service Management (Jira Service Desk) go as expected?

Yes

Would you buy Jira Service Management (Jira Service Desk) again?

Yes

Jira Service Desk is well suited if you are in a development stage in the project or you are in the support team. This is helpful in raising a flag of new tasks or needs to improve in the application under progress. Jira Service Desk is not suited in an environment wherein the employees are not that into technology since it has so many features that are complicated.

Jira Service Management (Jira Service Desk) Feature Ratings

Organize and prioritize service tickets
9
Self-service tools
8
ITSM collaboration and documentation
8
ITSM reports and dashboards
9
Change requests repository
9
Service-level management
10