Item: Jira Service Management (Jira Service Desk)
Rating: 10
Author: Althia Cardoza

Use Cases and Deployment Scope

Our company uses Jira Service Management to manage different projects and get a high level view of the work. This tool helps us to clearly see the development so far and the journey ahead in order to achieve the goals.

Pros and Cons

To manage projects
Provides clear metrics
Advanced Roadmap facility

When you delete a ticket accidentally, it cannot be retrieved

Return on Investment

Quick reports
Easy and accurate management of task
Makes life easier

Alternatives Considered

Planview Clarizen

Jira is easy to use and provides quick data

Key Insights

Do you think Jira Service Management (Jira Service Desk) delivers good value for the price?

Yes

Are you happy with Jira Service Management (Jira Service Desk)'s feature set?

Yes

Did Jira Service Management (Jira Service Desk) live up to sales and marketing promises?

Yes

Did implementation of Jira Service Management (Jira Service Desk) go as expected?

Yes

Would you buy Jira Service Management (Jira Service Desk) again?

Yes

Other Software Used

Planview Clarizen, Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM), Microsoft 365 (formerly Office 365)

Likelihood to Recommend

It's the best project management tool which gives a clear insight on the progress of the goals. Provides instant reports and gives a clear picture of capacity planning.

Jira - Best project management and ticketing tool

Overall Satisfaction with Jira Service Management (Jira Service Desk)