Jira - Best project management and ticketing tool
March 29, 2022

Jira - Best project management and ticketing tool

Althia Cardoza | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Jira Service Management (Jira Service Desk)

Our company uses Jira Service Management to manage different projects and get a high level view of the work. This tool helps us to clearly see the development so far and the journey ahead in order to achieve the goals.
  • To manage projects
  • Provides clear metrics
  • Advanced Roadmap facility
  • When you delete a ticket accidentally, it cannot be retrieved
  • Quick reports
  • Easy and accurate management of task
  • Makes life easier
Jira is easy to use and provides quick data

Do you think Jira Service Management (Jira Service Desk) delivers good value for the price?

Yes

Are you happy with Jira Service Management (Jira Service Desk)'s feature set?

Yes

Did Jira Service Management (Jira Service Desk) live up to sales and marketing promises?

Yes

Did implementation of Jira Service Management (Jira Service Desk) go as expected?

Yes

Would you buy Jira Service Management (Jira Service Desk) again?

Yes

It's the best project management tool which gives a clear insight on the progress of the goals. Provides instant reports and gives a clear picture of capacity planning.

Jira Service Management (Jira Service Desk) Feature Ratings

Organize and prioritize service tickets
10
Self-service tools
10
ITSM collaboration and documentation
10
ITSM reports and dashboards
10
Change requests repository
10
Service-level management
10