Good product for project management
July 04, 2022
Good product for project management
Overall Satisfaction with Jira Service Management (Jira Service Desk)
we are using the Jira tool for some of our clients to manage their IT service desk and support operations and internal IT change management process. This tool allows us to manage complete change management for Incedo Corporate IT and business teams. Some of the client's support functions and project management are running on the Jira application managed by us.
- Change Management
- Project management tickets and tasks
- Service tickets related to project
- Incident management for projects
- Asset Management
- Costing and SSO integration
- Good tracking for change requests
- Good tracking for assigned tasks within project
- Single license can be used for multiple projects
It is very cost-effective and user-friendly. Jira application is very easy to implement and use. Users can use the product in a very easy way with minimum training and use the workflows with no additional support.Good dashboard and easy functions to configure new project within the tool and single user can work with multiple projects at same time.
Do you think Jira Service Management (Jira Service Desk) delivers good value for the price?
Yes
Are you happy with Jira Service Management (Jira Service Desk)'s feature set?
Yes
Did Jira Service Management (Jira Service Desk) live up to sales and marketing promises?
Yes
Did implementation of Jira Service Management (Jira Service Desk) go as expected?
Yes
Would you buy Jira Service Management (Jira Service Desk) again?
Yes