Good product for project management
July 04, 2022

Good product for project management

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Jira Service Management (Jira Service Desk)

we are using the Jira tool for some of our clients to manage their IT service desk and support operations and internal IT change management process. This tool allows us to manage complete change management for Incedo Corporate IT and business teams. Some of the client's support functions and project management are running on the Jira application managed by us.
  • Change Management
  • Project management tickets and tasks
  • Service tickets related to project
  • Incident management for projects
  • Asset Management
  • Costing and SSO integration
  • Good tracking for change requests
  • Good tracking for assigned tasks within project
  • Single license can be used for multiple projects
It is very cost-effective and user-friendly. Jira application is very easy to implement and use. Users can use the product in a very easy way with minimum training and use the workflows with no additional support.Good dashboard and easy functions to configure new project within the tool and single user can work with multiple projects at same time.

Do you think Jira Service Management (Jira Service Desk) delivers good value for the price?

Yes

Are you happy with Jira Service Management (Jira Service Desk)'s feature set?

Yes

Did Jira Service Management (Jira Service Desk) live up to sales and marketing promises?

Yes

Did implementation of Jira Service Management (Jira Service Desk) go as expected?

Yes

Would you buy Jira Service Management (Jira Service Desk) again?

Yes

Well suited to manage IT operations and support desk to manage client and user queries. Very good product to track project-related tasks by any product manager. Jira helps project managers to track the tasks performed by the team relevant to assigned tasks, modules, and stories with timelines.

Jira Service Management (Jira Service Desk) Feature Ratings

Organize and prioritize service tickets
10
Self-service tools
10
ITSM collaboration and documentation
10
ITSM reports and dashboards
10
Change requests repository
10
Service-level management
10