JIRA -- The all in one cost-effective and integrated project management solution for our Organization
May 29, 2019
JIRA -- The all in one cost-effective and integrated project management solution for our Organization
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with JIRA Software
JIRA is used in my organization for tracking issues from production support by our support team. For customer delivery and platform development teams, JIRA is used for bug tracking and to create stories and features for building solutions and the product. It is serving as a product management software, and for solution delivery teams it is our primary project management tool. We have scaled and customized JIRA to several teams in our organization, and it is a very cost-effective solution for tracking all business issues from product development to production support.
- Bug life cycle management.
- Grouping of deliverables as: epic, story, change request, bugs, tickets, enquiries, etc.
- Logging estimates and tracking actual efforts, giving effective variance computation.
- Computing metrics for our projects using the custom fields in JIRA.
- The SLA management is ineffective.
- The assignee has to be an individual, which is a restriction. JIRA needs to enable issue assignment to a group/department as well, to bring it to an issue dashboard.
- Query management can be made easy with some add-ons like 'Script runner' which is currently outside JIRA.
- Prompt delivery.
- Following SAFE methodology via the Portfolio add-on in JIRA.
- Provided a cost-effective solution to track from product development to production support.
With easy customization, JIRA was able to scale up to our varying organizational needs. We did not have to buy separate tools for Bug life cycle management, customer support, product delivery, or project management. Nor did we build any other in-house solution. It spans to all departments in our organization by customizing a few fields and workflows from the JIRA admin module.