Item: Jira Software
Rating: 8
Author: Tory Trone

Use Cases and Deployment Scope

JIRA Software is used by the website development group. It tracks our new projects, our system bugs, and system problems. We use it to communicate with our workers who are off-site. We also use JIRA with Github to number our Git branches. Using JIRA's ticket codes keeps everything in sync and reduces problems.

Pros and Cons

Project tracking
Individual task tracking
Integration with Github

Communication with team members is adequate but not as good as other software
Not as many software integrations as I would like
Can't delete tasks unless you are super user

Return on Investment

Project teams are able to work more effectively.
Keeps team on task

Usability

JIRA does everything you need but has a steep learning curve. JIRA also a somewhat difficult user interface. It takes some getting used to. However, everything you need to have a fully working and customizable project management software system is in place for you to use. I still prefer it to many other PM software solutions out there.

Support Rating

We haven't needed to use their support much.

Likelihood to Recommend

JIRA Software is excellent for tracking large individual projects. It is able to break apart these projects into individual tasks. The Kanban board feature lets all users easily see how the entire project and tasks are progressing. The Status system is customizable to your business workflow. You can also assign tasks to even larger Epics, so you can track multiple projects.

Products Replaced

Yes - We were using Wrike before JIRA, but switched to JIRA because of it's Kanban board feature.

Key Differentiators

Price
Product Features
Product Usability
Third-party Reviews

Evaluation Lessons Learned

I would more fully evaluate the softwares integration with other third party applications.

JIRA works

Overall Satisfaction with JIRA Software